KidSafe Return Policy, Payment Policy, Shipping Policy and FAQ

Returns

We will accept unused items returned in their original condition and packaging within 45 days. We will give a full refund minus original shipping charges. Return Authorization not needed. Returns must be accompanied by your name, address, telephone number, and packing slip or invoice number.

Send all returns to:
KidSafe Inc.
1941 Williams Rd. #7A
Columbus, OH 43207

Please make sure that the package is securely wrapped. Send package back via USPS, UPS, or similar service. Return costs are the customer's responsibility. Contact us with any questions.

Exchanges

We will make exchanges for products that were ordered in error. Please give us a call at 877-228-4501 with your Invoice number and we will make the arrangements. You will ship the item back to us and we will send you the correct item. Additional shipping charges may apply.

Defective Products

We stand behind our products and will replace any defective products at no charge to the customer. We will contact the product manufacturer who may replace the defective product directly or may ask you to call them. Please give us a call to discuss, we may be able to troubleshoot problems with your product.

Payment Options

We accept Visa, MasterCard, Discover, American Express and PayPal as payment options. All transactions are secured with encryption by a 128-bit Secure Socket Layer(SSL). This SSL enables secure internet transactions. Order online with confidence.

Phone Orders

We will take your order over the phone if you or unable or uncomfortable with internet ordering. Our toll free number: 877-228-4501

Purchase Orders

We accept Purchase Orders from agencies not setup for credit card purchases. Simply fax your order to us at 707-581-1716. Please include your billing and shipping addresses, purchase order number, and list of items desired.

Delivery Times

Our fulfillment warehouse is located in Columbus, Ohio. Approximate U.S. delivery times in business days via UPS Ground are noted in the chart below. We normally ship all of our orders within 1 business day of your order.

Shipping Charges

We use UPS and/or the U.S. Postal Service for all of our shipments. Shipping charges will be calculated at the time of checkout based on your order weight and shipping preference. We will email you a shipment tracking number upon our shipment of your order.

Delivery Options

We offer 3 delivery options. Standard Delivery is UPS Ground or U.S. Priority Mail delivered within 3-7 business days of shipment. 2 Day Delivery is UPS 2nd Day Air delivered by the end of the second business day. Overnight Delivery is UPS Next Day Air Saver delivered by 3pm of the next business day.

Backorders

We strive to be fully stocked with all the items we sell, but sometimes are caught short of demand. We will notify you via email if any of the items you ordered are on backorder. The wait will usually only be a few days as we monitor inventory levels regularly.

Drop Shipments

Occasionally we may drop ship orders directly from the manufacturer. The manufacturer will determine the shipping carrier for these products. Your order may be split between KidSafe and a manufacturer. Shipping times from manufacturers may vary.

P.O. Box & APO/FPO Shipping

All orders shipped to P.O. Boxes, APO/FPO military addresses, Guam and the U.S. Virgin Islands will be sent via the U.S. Postal Service.

Alaska, Hawaii, and Puerto Rico

We will ship small and light orders at no extra charge via the U.S. Postal Service. Heavy and large orders may incur additional charges. We will contact you if additional charges apply. Please call us to discuss at anytime.

International Shipping

We can process and ship international shipments. We use the U.S. Postal Service when possible because their duties and fess are lower than UPS. Recipients are responsible for paying all the duties, taxes, and brokerage fees upon receipt of the package. KidSafe is not able to provide you with these additional costs up front.

Sales Tax

7.75% sales tax will be added to all orders shipped to California. 6.75% sales tax will be added to all orders shipped to Ohio.

Incorrect Shipping Information

If a package is returned to KidSafe due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

Order Cancellations/Revisions

Once you place an order our system begins processing. Should you need to cancel or change your order for any reason, please call us at 877-228-4501 and request your change. We will make every attempt to alter or stop the order from being shipped. Once the order is in transit we will be unable to cancel or make any changes to the order. Please note that KidSafe can only refund shipping costs if the return is a result of our error.